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Job Summary
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We are seeking a dedicated Front Office Coordinator & Sterilisation Assistant to join our team. This dual-role position involves managing front desk operations while assisting with sterilisation processes to ensure a safe and efficient environment for patients and staff. The ideal candidate will possess strong organisational skills, customer service experience, and a commitment to maintaining high standards of hygiene and safety.
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Responsibilities
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- Greet and assist patients and visitors in a professional manner at the front desk.
- Manage appointment scheduling and patient inquiries via phone and in-person.
- Maintain accurate patient records and ensure confidentiality in compliance with privacy regulations.
- Assist in the preparation and sterilisation of instruments and equipment according to established protocols.
- Monitor inventory levels of sterilisation supplies and notify management of any shortages.
- Collaborate with clinical staff to ensure smooth operational workflows.
- Maintain cleanliness and organisation of the front office and sterilisation areas.
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Required Skills
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- Excellent interpersonal and communication skills.
- Strong organisational and multitasking abilities.
- Attention to detail and commitment to quality and safety standards.
- Proficiency in using office software and appointment management systems.
- Ability to work effectively both independently and as part of a team.
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Requirements and Qualifications
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- Previous experience in a front office or administrative role, preferably in a healthcare setting.
- Knowledge of sterilisation practices and protocols (training will be provided if necessary).
- Certificate in Sterilisation Services or relevant qualification (desirable).
- Current First Aid and CPR certification (or willingness to obtain).
- Availability to work flexible hours as needed.
- A valid working with children check and police clearance may be required.
