Job Summary
The Service Delivery Team Leader for Victoria and Tasmania (VIC/TAS) will oversee the effective delivery of services within the region, ensuring high standards of customer satisfaction and operational efficiency. This role involves leading a dynamic team, coordinating service activities, and implementing strategies to enhance service delivery.
Responsibilities
- Lead and manage the service delivery team to achieve operational targets and KPIs.
- Develop and implement service delivery plans that align with organizational objectives.
- Monitor service performance and drive improvements through effective coaching and support.
- Foster a customer-centric culture within the team to enhance client satisfaction.
- Collaborate with cross-functional teams to streamline processes and resolve service issues.
- Prepare and present reports on service delivery metrics to senior management.
- Conduct regular team meetings and performance reviews to ensure team engagement and development.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with the capacity to make informed decisions.
- Proficiency in service delivery management and operational processes.
- Ability to analyse data and generate insights for continuous improvement.
Requirements and Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in service delivery or operations management, preferably in a leadership role.
- Proven experience in team management and development.
- Knowledge of industry best practices and compliance standards.
- Valid driver's license and willingness to travel within VIC/TAS as required.
