Job Summary
The General Manager - Venue Operations will oversee the daily management and strategic direction of our venue, ensuring exceptional service delivery and operational excellence. This role requires a dynamic leader who can drive performance, manage a diverse team, and enhance the overall guest experience.
Responsibilities
- Lead and manage all aspects of venue operations, including staff management, budgeting, and resource allocation.
- Develop and implement operational strategies to improve efficiency and service quality.
- Monitor and analyse financial performance, ensuring adherence to budgetary constraints while identifying opportunities for revenue growth.
- Foster a positive workplace culture through effective team leadership, training, and performance management.
- Ensure compliance with health and safety regulations, licensing laws, and industry standards.
- Build and maintain strong relationships with clients, stakeholders, and suppliers to enhance service delivery and operational success.
- Collaborate with marketing teams to develop promotional activities that drive venue attendance and engagement.
Required Skills
- Strong leadership and team management skills.
- Excellent financial acumen and budgeting experience.
- Proven ability to analyse data and implement strategic initiatives.
- Exceptional communication and interpersonal skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Problem-solving skills with the ability to make sound decisions under pressure.
Requirements and Qualifications
- Bachelor’s degree in Business Management, Hospitality, or a related field.
- Minimum of 5 years of experience in venue or operations management, preferably in the hospitality or events sector.
- Demonstrated success in managing large teams and multiple operational functions.
- Valid Australian driver’s license and Working with Children Check (or willingness to obtain).
- Flexibility to work evenings, weekends, and public holidays as required.