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Job Summary
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The Service Centre Manager in Campbelltown will be responsible for overseeing the daily operations of the service centre, ensuring exceptional customer service and efficient workflow. This role will involve managing a team, implementing service strategies, and maintaining high standards of service delivery.
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Responsibilities
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- Lead and manage the service centre team to achieve operational goals and performance targets.
- Develop and implement service procedures to enhance customer satisfaction and efficiency.
- Monitor service levels and address any issues to ensure a positive customer experience.
- Prepare reports and analyse service metrics to drive continuous improvement.
- Manage inventory and resources to support service operations effectively.
- Foster a positive and collaborative work environment through effective communication and team development.
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Required Skills
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- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in problem-solving and conflict resolution.
- Ability to analyse data and implement service improvements.
- Customer-focused mindset with a commitment to quality service.
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Requirements and Qualifications
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- Prior experience in a management role within a service or retail environment.
- Relevant qualifications in business management or a related field are preferred.
- Familiarity with service management software and tools.
- Knowledge of relevant industry standards and practices.
- Must be eligible to work in Australia.