Job Summary
The Telephone & Online Counsellor provides support and guidance to individuals facing personal, emotional, or psychological challenges through telephone and online platforms. This role requires empathetic communication and the ability to assess clients’ needs while delivering effective counselling strategies.
Responsibilities
- Conduct telephone and online counselling sessions with clients, ensuring confidentiality and a safe environment.
- Assess client needs and develop tailored support plans to address their concerns.
- Provide crisis intervention and support to individuals in distress.
- Maintain accurate records of client interactions and follow-up actions in compliance with organisational policies.
- Collaborate with other professionals and stakeholders as necessary to enhance client outcomes.
- Stay informed on current counselling practices and participate in ongoing professional development.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and emotional intelligence.
- Proficient in using digital communication tools and platforms.
- Ability to build rapport and trust with clients from diverse backgrounds.
- Strong organisational skills to manage caseload effectively.
Requirements and Qualifications
- A qualification in Counselling, Psychology, Social Work, or a related field.
- Relevant registration or membership with a professional counselling association in Australia.
- Experience in providing counselling services, preferably in a telephone or online setting.
- Demonstrated understanding of mental health issues and crisis management protocols.
- Availability to work flexible hours, including evenings and weekends, as required.
