Job Summary
We are seeking an experienced and dynamic General Manager to oversee our Fiji Resort. The successful candidate will be responsible for ensuring the smooth operation of the resort, enhancing guest satisfaction, and driving profitability while maintaining the highest standards of service and hospitality.
Responsibilities
- Oversee daily operations of the resort, including front office, housekeeping, food and beverage, and recreational services.
- Develop and implement strategic plans to improve efficiency, guest experience, and financial performance.
- Lead and manage the resort team, fostering a positive and productive work environment.
- Ensure compliance with health and safety regulations and industry standards.
- Monitor and analyze financial performance, preparing budgets and reports as required.
- Enhance marketing strategies to increase visibility and occupancy rates.
- Build and maintain strong relationships with guests, staff, and stakeholders.
- Address guest concerns and feedback promptly to ensure satisfaction.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven problem-solving and decision-making capabilities.
- Financial acumen with experience in budgeting and forecasting.
- Knowledge of hotel management software and property management systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
Requirements and Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel or resort management, with at least 2 years in a senior managerial role.
- Proven track record of achieving operational excellence and financial success in a hospitality setting.
- Knowledge of local regulations and tourism trends in Fiji.
- Flexibility to work weekends, holidays, and on-call hours as needed.
- Valid driver’s license and ability to travel as required.