Job Summary
We are seeking a dedicated and professional Medical Receptionist and Typist to join our healthcare team. The successful candidate will be responsible for managing front desk operations, providing excellent customer service to patients, and ensuring efficient communication within the medical practice.
Responsibilities
- Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
- Manage appointment scheduling, confirmations, and cancellations effectively.
- Handle incoming calls and inquiries, directing them to the appropriate staff members.
- Maintain patient records and ensure accurate data entry and filing of documents.
- Process patient payments and handle billing inquiries as required.
- Assist in typing and formatting medical documents and correspondence in a timely manner.
- Coordinate with medical staff to facilitate seamless patient care and communication.
- Uphold confidentiality and adhere to privacy regulations at all times.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using medical software and Microsoft Office Suite.
- Attention to detail and a high degree of accuracy in data entry.
- Ability to work collaboratively in a team-oriented environment.
- Customer service-focused with a friendly and professional demeanor.
Requirements and Qualifications
- Previous experience in a medical receptionist or administrative role is preferred.
- A Certificate in Medical Reception or relevant qualification is desirable.
- Knowledge of medical terminology is an advantage.
- Current First Aid and CPR certification is preferred.
- Must be eligible to work in Australia.
- Availability to work flexible hours as needed.
