Job Summary
The Airport Services Manager is responsible for overseeing the daily operations of airport services, ensuring the highest levels of customer service and operational efficiency. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the passenger experience while maintaining safety and compliance with regulations.
Responsibilities
- Lead and manage the airport services team to ensure optimal performance and customer satisfaction.
- Develop and implement operational procedures and policies to improve service delivery.
- Monitor and evaluate service quality, addressing any issues promptly.
- Collaborate with airport authorities, airlines, and other stakeholders to coordinate services.
- Conduct training and development programs for staff to enhance skills and knowledge.
- Prepare and manage budgets, ensuring cost-effective operations.
- Ensure compliance with safety and regulatory standards in all airport services activities.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven problem-solving and decision-making skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in operational management and customer service principles.
- Familiarity with airport regulations and safety standards.
Requirements and Qualifications
- Bachelor’s degree in Business Administration, Aviation Management, or a related field.
- Minimum of 5 years of experience in airport operations or a similar role, with at least 2 years in a managerial position.
- Demonstrated experience in managing diverse teams and improving operational efficiency.
- Knowledge of relevant legislation and regulatory requirements in the aviation industry.
- Australian work rights are required.
- Availability to work flexible hours, including weekends and public holidays.
