Job Summary
We are seeking a motivated and enthusiastic Casual Discovery Guide to join our team. The successful candidate will be responsible for delivering engaging and informative experiences to visitors, promoting an understanding of our programs and initiatives. This role is ideal for individuals with a passion for education and a commitment to providing excellent customer service.
Responsibilities
- Conduct guided tours and educational sessions for various age groups and audiences.
- Facilitate interactive activities and discussions to enhance visitor engagement.
- Provide accurate information about exhibits, programs, and services.
- Assist with the preparation and maintenance of materials and resources for tours.
- Collaborate with team members to ensure a positive visitor experience.
- Gather feedback from visitors to improve future programs and services.
Required Skills
- Strong communication and interpersonal skills.
- Ability to engage and connect with diverse audiences.
- Good organisational and time management skills.
- Flexibility to adapt to changing environments and visitor needs.
- Basic knowledge of education and visitor engagement principles.
Requirements and Qualifications
- Previous experience in a customer service or educational role is preferred.
- A passion for learning and sharing knowledge.
- Availability to work flexible hours, including weekends and holidays.
- Current Working with Children Check (or willingness to obtain).
- Relevant qualifications in education, tourism, or a related field are advantageous.