Job Summary
We are seeking a dynamic and experienced Head of Operations to lead our growing Quick Service Restaurant (QSR) brand. This role is integral to driving operational excellence, enhancing customer experience, and supporting strategic business growth. The successful candidate will oversee daily operations, ensuring efficiency and effectiveness across all locations.
Responsibilities
- Develop and implement operational strategies to improve performance and achieve business objectives.
- Manage and optimize the supply chain, inventory control, and vendor relationships.
- Lead, mentor, and develop operational teams to ensure high standards of service and productivity.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Collaborate with marketing, finance, and human resources to align operational goals with overall business strategy.
- Drive innovation and best practices within the operational framework to enhance customer satisfaction.
Required Skills
- Proven leadership and management skills in a multi-site operations environment.
- Strong analytical and problem-solving abilities to drive data-informed decision-making.
- Excellent communication and interpersonal skills to engage effectively with diverse teams and stakeholders.
- Proficient in financial management, budgeting, and cost control.
- Familiarity with QSR industry standards and trends.
Requirements and Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field; MBA preferred.
- Minimum of 5 years of experience in operations management within the QSR or retail sector.
- Demonstrated success in managing teams and driving operational improvements.
- Knowledge of health and safety regulations in the food service industry.
- Flexibility to work varied hours, including weekends and holidays, as required.