Job Summary
The National Manager, Strategic Operations - Claims & Legal Services will lead the strategic direction of the claims and legal operations across the organization. This role is responsible for enhancing operational efficiency, ensuring compliance with relevant regulations, and driving initiatives that improve service delivery and client satisfaction.
Responsibilities
- Develop and implement strategic plans for claims and legal services to align with organizational goals.
- Oversee the management of claims processes, ensuring timely and effective resolution of claims.
- Collaborate with legal teams to ensure compliance with legislation and industry standards.
- Lead a team of professionals, providing guidance, training, and performance management to enhance team effectiveness.
- Analyze operational data to identify trends, risks, and areas for improvement, and develop strategies to address these.
- Foster relationships with internal and external stakeholders, including regulatory bodies and service providers.
- Prepare and present reports on operational performance to senior management and stakeholders.
Required Skills
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in project management methodologies.
- Ability to work collaboratively across departments and with external partners.
- Solid understanding of claims and legal frameworks relevant to the industry.
Requirements and Qualifications
- Bachelor’s degree in Law, Business Administration, or a related field; a Master’s degree or relevant certification is preferred.
- Minimum of 7 years of experience in claims management or legal services, with at least 3 years in a leadership role.
- Demonstrated experience in strategic planning and operational management.
- Knowledge of relevant legislation and regulatory requirements in Australia.
- Proven track record of driving operational improvements and enhancing service delivery.