Job Summary
The National Manager, Strategic Operations - Claims & Legal Services will oversee the strategic direction and operational efficiency of claims and legal services across the organization. This role is responsible for developing and implementing best practices, ensuring compliance with legal standards, and enhancing service delivery to improve overall customer satisfaction.
Responsibilities
- Develop and execute strategic plans to streamline claims and legal service operations.
- Collaborate with cross-functional teams to identify opportunities for process improvements and efficiencies.
- Monitor and analyze key performance indicators to ensure operational effectiveness.
- Provide leadership and guidance to the claims and legal services teams, fostering a culture of continuous improvement.
- Ensure compliance with all relevant legislation and industry standards.
- Manage stakeholder relationships and communicate effectively with internal and external parties.
- Prepare and present reports to senior management on operational performance and strategic initiatives.
Required Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proven leadership and team management capabilities.
- Ability to handle complex legal and claims-related issues effectively.
- Proficiency in project management and strategic planning.
Requirements and Qualifications
- Bachelor’s degree in Law, Business Administration, or a related field; a Master’s degree or relevant professional qualifications is preferred.
- Minimum of 7 years of experience in claims management or legal services, with at least 3 years in a leadership role.
- In-depth knowledge of relevant legislation and compliance requirements in the claims and legal sectors.
- Strong understanding of operational management principles and practices.
- Experience in the Australian insurance or legal industry is highly desirable.